Support


FAQs

Monitor

How to do Pan/Tile or Zoom operation?SIEBEL

You can operate Pan/Tilt/Zoom functions via monitor.

What is the maximum of video size I can get?

The maximum of video size is QVGA (320x240).

How many resolution of video are supported?

The resolution off video supported 320x240.

How to set up temperature alert?

Follow the steps: - Press "Menu Options" - Select "Temp. Setting" - Set up upper and lower degree - Enable "Alert on " The alert event will trigger when temp. is out of the range.

How to turn off alert sound?

Follow the steps: - Press "Menu Options" - Select "Temp. Setting" - "Alert off "

Does the temperature show in Fahrenheit?

Yes it can show either metrics in settings.

How does this work if have 2 cameras, can you use vox while scanning?SIEBEL

Yes, Nannio comfy supports VOX scanning.

Does this monitor work without wifi internet?SIEBEL

Yes. It doesn't require wifi or internet it all works when you get it just plug in the camera in a permanent spot and the monitor part charges with a cord.

Can you pan and tilt without zooming in? Or is the pan/tilt only available while zooming?

Pan/tilt and zoom can be operated on a separate basis.

Can I rotate the camera remotely?SIEBEL

Yes, Nannio Comfy has built in remote pan/tilt/zoom functionality. Thank you.

Why is my parent unit is completely frozen?SIEBEL

Let the battery drain and off, then recharge it. Soon it should resume back to normal use.

Where is the temperature gauge?SIEBEL

The monitor might be placed close to any source of heat. This could mislead the temperture gauge on the side of the antenna.

Battery run out, monitor won't open?

Let the battery drain and off, then recharge it. Soon it should resume back to normal use.

Monitor screen freezes or ripples

Please exit VOX and power saving mode, let the screen stay turn-on and let the power drain.

Monitor couldn't be turned off?

Please let the screen stay turn-on and let the power drain. Once it is fully drained and off, please charge and turn it back on.

The monitor and camera do not connect half of the time and when it is connected it freezes and has a lot of static.

Please exit VOX and power saving mode, let the screen stay turn-on and let the power drain.

FAQs

Camera

What is the compression format of the camera?

It's MJPEG.

How is the quality in night vision?

It depends on the luminance of environment. Our night vision mode will be activated by 4~8 lux. The night vision is clear by 4.5ft utmost.

What wireless encryption of the camera is used?

The Wi-Fi is not needed. It works on RF 2.4GHz ISM band.

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How long will it take for power on? 

No later than 2 minutes.

How can I know the voice event is activated?

The VOX function will trigger the screen to turn on.

When does the IR light turn on?

It will turn on automatically when detecting low ambient light level.

Is the power adapter 110V or 220V?

It supports 110V ~ 240V for worldwide.

Which is the voltage of the product?

This is a standard 12V baby monitors with transformer type adaptor.

Is the camera powered by batteries or ac power only?

AC power.

Will this work with 220v electricity?

Yes it could be plug in to any outlet between 110~240V.

Can I plug it into a 240v outlet? 

Yes it could be plug in to any outlet between 110~240V.

Why is the night vision crappy?

Please be advised that the night vision range for the current model is 4.5 feet.

Night vision is not clear?

It depends on the luminance of environment. Our night vision mode will be activated by 4~8 lux. The night vision is clear by 4.5ft utmost.

Can I reset the camera once it's malfunctioning?

Yes, Nannio comfy is equipped with a built-in reset button, there is a pin-hole at the back of the monitor, pin and hold for 3 second the monitor will reset.

FAQs

Setup

How long will it take for reset factory setting?

It will take no later than 1 minute.

How can I know the reset factory setting is completed?

Usually you will hear a "beep' sound and the reset setting shall be completed. "

Can I change the camera name?

Sorry it's default settings, you cannot change it manually.

What can I do if the camera connection lost?

1. Make sure the camera and monitor is fully-charged. 2. Turnoff the monitor and turn it on again. 3. Go to Menu->camera setting->select add camera icon and press the button to confirm your selection. The screen will show "Press the pairing button on the Baby unit", and then please also press and hold

How can I delete a paired camera? 

Press the menu button on the monitor.

How to adjust the sensitivity level for VOX function?

Please check the "VOX function" on monitor and it will show High-Medium-Low Sensitivity, select your wished level and press to confirm your settings.

How to change the video resolution? 

Sorry it's default settings, you cannot change in manually.

How to change the video bit rate? 

Sorry it's default settings, you cannot change in manually.

Can I turn the LED light off? 

Sorry it's default settings, you cannot switch in manually.

How to change the video frame rate? 

Sorry it's default settings, you cannot change in manually.

Can I turn the IR light on manually? 

No. It's default settings and will turn on automatically when the light sensor detects low ambient light levels.

Can I replace the lullaby by my music? 

No, the lullaby can not be changed.

Can I adjust the lullaby volume? 

No, it is not supported.

FAQs

Other

What type and size of Miscro SD card are supported?

Sorry we do not support Miscro SD card.

Can I talk to camera side from my smartphone?

Sorry we do not support it.

Can I connect to the camera by PC or laptop directly?

Sorry we do not support it.

Can I install the camera outside in snow day?

No, the operating temperaure ranges from 0 to 40 degrees celsius.

How many cameras can I add?

You can add 4 cameras.

What is Voice Detection(VOX)?

It means Voice Operation Detection. When the voice sensor detect certain degrees of voice, it will activate the monitor to turn on.

What will happen if voice detection is activated? 

The VOX function will trigger the screen to turn on.

How can I flip or mirror the video for monitoring? 

Sorry we don't support mirror functions. You can only monitor the video via our parent unit.

How can I know the camera and the monitor are within range of each other?  

If the camera and monitor are out of range, it will show "out of range'' on the screen.

Can I monitor the video on smartphone or computer? 

No, they are not supported. You can only use our parent unit for monitoring.

What is the maximum tranmission distance?  

It is about 1000ft/300m long. (Line of Sight)

Is Wi-Fi required to work with?  

No, the Wi-Fi is not needed. It works on RF 2.4GHz ISM band.

Can I turn video off and get audio only?   

No, audio mode is not supported.

How long is the battery life of monitor? 

It is 10 hours for VOX mode. It is 6 hours for oprating mode.

What is VOX mode?  

Shorts for "Voice-Operation Transmission". When the sound from the camera reaches the setting level, the screen will turn ON automatically. See user manual for more detail.

Can this be mounted on wall? 

Only the baby unit(camera) can be mounted on wall.

Can I add more cameras?  

Yes, it is expandable up to 4 cameras.

How long will it take for monitor to be charged fully?  

It is about 6 hours.

Will the monitor sync with Foscam 3501 cameras? 

Yes. It worked.

When will we be able to buy just an additional camera and not the entire set?  

Link:https://www.amazon.com/Nannio-Single-Camera-Remote-Vision/dp/B077YL6Z3F/ref=sr_1_2?m=A1DFYET49WPD05&s=merchant-items&ie=UTF8&qid=1513045285&sr=1-2&keywords=baby+camera

I want to purchase this system but need two cameras. When will the extra camera be available for purchase in 2018? 

Link:https://www.amazon.com/Nannio-Single-Camera-Remote-Vision/dp/B077YL6Z3F/ref=sr_1_2?m=A1DFYET49WPD05&s=merchant-items&ie=UTF8&qid=1513045285&sr=1-2&keywords=baby+camera

Sound sensitivity? 

Nannio comfy is equipped with VOX function.

Is there a warranty for this? 

All of the baby monitor sold by V-Lab are backed by 1 year manufacturer warranty..

Where can I get the additional camera? Didn't find on Amazon?  

Link:https://www.amazon.com/Nannio-Single-Camera-Remote-Vision/dp/B077YL6Z3F/ref=sr_1_2?m=A1DFYET49WPD05&s=merchant-items&ie=UTF8&qid=1513045285&sr=1-2&keywords=baby+camera

does it interfere with wifi?  

No it doesn't. The frequency is different.

Can I order another camera to go with this unit? 

Link:https://www.amazon.com/Nannio-Single-Camera-Remote-Vision/dp/B077YL6Z3F/ref=sr_1_2?m=A1DFYET49WPD05&s=merchant-items&ie=UTF8&qid=1513045285&sr=1-2&keywords=baby+camera

Does it also work with 220 volt?  

Yes it does.

Broken Cord Replacement?  

We do not have any single packed adapter within our amazon fulfillment. Kindly provide below link for you to purchase:

Warranty?  

All of the baby monitor are backed by 1 year manufacturer warranty.

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